Last updated: July 2026
Your happiness (and your pet's) is guaranteed. Every order is backed by our 30-Day Happiness Guarantee.
30-Day Happiness Guarantee
If you or your pet aren't happy with a purchase, let us know within 30 days of delivery and we'll make it right with a replacement or a full refund of the product price.
How to Start a Return or Refund
- Reach out through our Contact page with your order number and what went wrong.
- Our team will reply within 1–2 business days with next steps.
- Once approved, refunds are issued to your original payment method.
Refund Timing
After your refund is approved, please allow 5–10 business days for it to appear on your statement, depending on your bank or card issuer.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 30 days and we'll send a replacement or issue a refund at no extra cost — no need to ship anything back.
Subscriptions & Cancellations
If applicable, you can cancel or modify a subscription at any time before your next billing date by contacting us or managing it in your account.
Contact
Need help with a return? Reach us through our Contact page.