Last updated: August 2026
Your happiness (and your pet's) is guaranteed. Every order is backed by our 30-Day Happiness Guarantee.
30-Day Happiness Guarantee
If you or your pet aren't happy with a purchase, let us know within 30 days of delivery and we'll make it right with a replacement or a full refund of the product price.
Order Processing & Cancellations
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after they are placed. You may request to cancel an order within 60 days of placing it, provided that your cancellation request is received before the order has shipped. If you request cancellation before the shipping date and within this 60-day cancellation period, the order may be canceled. Once an order has shipped, it can no longer be canceled and this Return & Refund Policy will apply.
How to Start a Return or Refund
- Reach out through our Contact page or email support@happierpetlabs.com with your order number and what went wrong.
- Our team will reply within 1–2 business days with next steps.
- Once approved, refunds are issued to your original payment method.
Return Shipping Costs
If a return is caused by the customer, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping fee. The specific cost will depend on the carrier and shipping service selected by the customer.
If the return is due to our error, including goods that arrive damaged or an incorrect item being sent, the customer will not be required to pay any return shipping fee.
Return Address
Please send approved returns to:
CO Ship Depot
114 Grand Cypress Ave
Palmdale, CA 93551
Phone: +1 818-531-8091
Refund Timing
After your refund is approved, please allow 5–10 business days for it to appear on your statement, depending on your bank or card issuer.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 30 days and we'll send a replacement or issue a refund at no extra cost — no need to ship anything back.
Subscriptions & Cancellations
If applicable, you can cancel or modify a subscription at any time before your next billing date by contacting us or managing it in your account.
Contact
Need help with a return? Reach us through our Contact page or email support@happierpetlabs.com.